Terms & conditions

Contact Repvexa

Ditro Viljoen trading as Repvexa · Business workflow software · South Africa

VAT status: Not confirmed. Please request clarification before payment.

repvexa@gmail.com · 076 442 1929
Website: repvexa.co.za · Currency: ZAR

1. Service agreement

Repvexa provides business workflow software and agreed onboarding support. The supplier is identified in the Merchant details section and in your individual agreement. These terms apply to new paid agreements accepted under this version. Your agreement identifies the customer, package, enabled services, allowances, total price, payment method and commencement arrangements. Please correct any error before accepting or paying.

Registering, requesting a quote or using a free pilot does not create a paid subscription. A paid agreement is formed when the authorised customer accepts the issued agreement; access starts after payment is verified and the agreed workflow is ready. Unavailable services are not included unless explicitly identified as future, uncharged services. Individually agreed legacy arrangements are not retrospectively replaced.

Mandatory consumer rights take priority. Your individual agreement sets the specific commercial scope; these general terms apply otherwise. Changes to scope or price require a new written agreement. A quotation cannot remove mandatory rights or the cancellation and refund protections stated here.

2. Prices, payments and renewals

All charges are in South African rand (ZAR). The total shown in your agreement and payment review is the full amount payable for that period, including any applicable VAT. The supplier’s VAT status is disclosed before payment. No additional tax, setup, integration, overage or third-party fee is added without a separate quotation accepted before it is incurred.

Operations monthly packages are billed in advance. If you authorise a PayFast recurring subscription, the first payment is taken at checkout and the same amount is then charged approximately each month on the corresponding payment date until cancelled. The payment provider confirms the schedule. Annual Operations packages are a single upfront payment for 12 months; a fresh agreement and payment are required to renew. No automatic annual renewal is authorised.

New QS PayFast agreements are paid monthly in advance through an authorised recurring subscription. The first payment is taken at checkout; later payments use the same agreed amount and allowances. A founding-price subscription is limited to the remaining discounted months stated in the agreement, then stops. A fresh accepted agreement is required before standard-price payments begin. Existing manual-invoice agreements are not converted automatically. An acceptance receipt is not a payment receipt. Never pay again solely because confirmation is delayed; contact us with your reference.

PayFast handles payment details on its secure payment page using the methods available for that transaction. Repvexa does not request or store your card number, CVV or online banking password. We retain subscription and transaction references, amounts and payment status. Never email card details. Provider verification, rather than a browser return page, determines online payment status.

A failed or unpaid renewal may pause paid access at the end of the paid period. It does not authorise an extra charge, a penalty or an upgrade. Contact us to resolve payment errors. Price changes apply only after notice and a fresh accepted agreement; they do not alter a period already paid for.

3. Activation, delivery and support

This is a digital service delivered through your private workspace at repvexa.co.za; there are no physical shipping charges or goods to return. Before requesting payment we confirm the services ready for use and the activation arrangements in your agreement. Access is activated after verified payment, normally within two South African business days, or on the later agreed start date. If we cannot meet that arrangement, we contact you to agree a new date or offer a refund for the undelivered service.

Repvexa supports South African business customers. Any service outside South Africa requires an agreed scope and lawful availability before sale. Internet access, a compatible browser, authorised records and appropriate user accounts are required.

Support: repvexa@gmail.com or 076 442 1929, Monday to Friday, 09:00–17:00 South African time, excluding public holidays. We aim to acknowledge requests within two business days; this is not an emergency service or a guaranteed resolution time. Planned maintenance, provider outages and connection failures can interrupt processing. Tell us promptly about missing, inaccurate or unavailable services.

4. Cancellation and refunds

Cancel by emailing repvexa@gmail.com with your business name and agreement or payment reference. You may also telephone 076 442 1929 for help; we will record and confirm the request in writing. You do not need to provide a reason. Repvexa will stop future recurring charges and confirm cancellation. Deleting an account or removing staff access alone does not cancel a payment mandate.

Request cancellation before the next scheduled charge so it can be stopped. We aim to process it within two business days. If a recurring payment is collected after a valid cancellation request was received, we refund that payment. A provider processing delay does not take away this protection. Ordinary monthly cancellation ends access at the end of the paid month, with no cancellation fee.

We offer a seven-calendar-day money-back period from the first payment of a new paid package, including where you have started using the service. Request it within that period for a full refund of that package payment. This contractual benefit does not shorten or exclude any statutory cooling-off, cancellation or refund right.

After that initial period, a monthly fee for a delivered month is normally not refundable merely because you used the service less than expected. Annual customers may cancel and receive a refund for the unused portion of the prepaid term, calculated by remaining calendar days from the requested end date, with no cancellation fee. Duplicate or incorrect charges are corrected. If the agreed service is not supplied or is materially defective, contact us for correction, re-performance or an appropriate refund; applicable legal remedies remain available.

We acknowledge refund requests within two business days and aim to determine straightforward requests within five business days. Approved refunds are initiated within seven business days to the original payment method where supported; bank settlement time may vary. If a shorter legal deadline applies, it takes priority. We explain any dispute or additional information needed in writing. These terms do not restrict chargeback rights or access to a regulator, ombud or court.

5. Operations packages and modules

Growth includes a choice of two operational modules; Business includes four; Complete includes all six. The six operational modules are Delivery, Revenue checks, Enquiries & quotes, Stock & suppliers, Retention and Tenders. Locations, users, selected modules and other allowances are stated in the individual agreement. A Reputation option is separately identified; QS has its own subscription and does not use an operational module slot. Existing Starter or Multi-location clients retain their specifically agreed scope.

Operations use records you enter or import from supported files. Evidence attachments store supporting documents; attaching a file does not mean every format is automatically understood, imported or acted on. Supported types and size limits are displayed where you upload. Reports, follow-up dates, exception checks, drafts and configured schedules depend on the completeness and accuracy of those records.

The standard service does not promise live connections to accounting systems, inboxes, suppliers, booking channels or tender feeds. It does not automatically submit tenders, order stock, recover money or send customer messages. Any additional integration or outbound automation must be expressly agreed, authorised, configured and verified before use. Potential unbilled work is an investigation indicator, not proof of money recovered.

6. Reputation and Google approval

Automatic Google review retrieval and public reply publishing are awaiting the necessary Google approval, connection work and live verification. There is no promised activation date. Manual or imported review records and available drafting workflows may be agreed separately. No payment for unavailable Google automation is requested under these terms.

The individual agreement must identify the Reputation services available now. You review and approve any public response and remain responsible for its accuracy and suitability. Repvexa does not guarantee a rating, review removal, search position, customer response or Google approval. Google’s own rules and permissions continue to apply.

7. Repvexa QS

QS is a separate construction commercial-control subscription for BOQs, variations, valuations, costs, supporting documents and project reports. The standard package includes three active projects and five internal users. Completing and archiving a project frees one active-project slot for another project without a new-project fee. Archived records are read-only while archived; restoring a project requires an available slot.

The standard monthly price is R2,499. Eligible founding customers receive R1,499 per month for their first six paid months, then the standard price. Eligibility is confirmed in the issued agreement and is limited to the first five paying businesses. Extra active-project slots are R399 each per month and extra internal users R149 each per month, only when agreed. Your specific agreement shows the actual total and allowances before payment.

QS is software to support your authorised team. It is not an appointment of Repvexa as a registered quantity surveyor, engineer, principal agent, certifier or contract administrator. Your suitably qualified professional must verify measurements, rates, drawings, calculations, valuations, tax treatment and contractual notices before relying on or issuing them. Uploading a drawing does not promise automatic measurement or a certified bill of quantities.

AI and document extraction can omit or misread information. Review proposed imports before saving; check totals and source evidence before approval. Repvexa does not sign payment certificates, approve construction work or submit binding claims for you. Your construction contract, approval authorities and statutory responsibilities remain separate.

8. Free pilots

The standard Operations pilot is 30 days from activation of the agreed usable workflow, with one location, two managers and two selected operational modules; available Reputation services can be agreed. The QS pilot is separate, with one active project and five internal users for 30 days. Pilots require Repvexa approval and an agreed scope. Individually agreed pilot arrangements retain their agreed scope and duration.

A free pilot costs R0, requires no payment mandate and never converts automatically to a paid package. To continue on a paid basis you must separately review and accept an agreement and arrange payment. Contact us before pilot expiry to discuss continued service, exports or deletion.

9. Your records, access and AI

You retain ownership of your business content. You grant Repvexa permission to store and process it as needed to provide the agreed service. Only upload records you are entitled to use, and meet your obligations to staff, customers and other data subjects. Assign access carefully, keep individual sign-in and manager passwords secure, and revoke access promptly when roles change. Do not share accounts or attempt to access another business’s data.

Where you decide why and how customer or staff information is processed, you remain responsible for that decision; Repvexa processes the records to supply the service and handles its own account, security and billing records for those purposes. Confidential information is restricted to authorised users, service providers and lawful disclosures. The Privacy notice explains providers and cross-border processing.

AI is used only through authorised, configured features. Outputs require human review and are not legal, tax, financial or professional certification. Accepting paid terms does not replace the separate AI-data permission controls in the product or authorise public posting, marketing messages or new third-party connections.

Export important records and original evidence regularly. After service ends, contact us within 30 days to arrange an export or deletion of operational data; expired access may be read-only or limited. Agreement and payment evidence is retained separately for contract administration, legal obligations and disputes. Acceptance evidence includes your signed-in identity, declared name and authority, server timestamp, the accepted document and its integrity hash. It does not contain card details. We retain it while the agreement is active and ordinarily for five years after it ends, subject to a justified legal hold or longer legal requirement. Retention is reviewed rather than treated as unlimited.

10. Service standards and responsibility

Repvexa will provide the agreed service with reasonable care and skill, investigate reported issues and take reasonable measures to protect access and records. No software is error-free or continuously available. We do not guarantee revenue, savings, tender awards, a review rating, construction profitability or complete detection of every discrepancy.

You are responsible for checking source data and obtaining the business or professional approvals needed before acting. Repvexa remains responsible for its own obligations; these terms do not exclude liability that cannot lawfully be excluded, including applicable consumer remedies. They do not waive claims for fraud, gross negligence or unlawful conduct.

We may restrict access urgently to address a credible security risk, unlawful use or interference with other customers, and will explain the restriction as soon as reasonably possible. For other remediable breaches we give notice and a reasonable opportunity to fix the issue. If Repvexa ends a paid service for its own business reasons, it refunds the unused prepaid period and assists with an export.

11. Questions, complaints and changes

Contact repvexa@gmail.com or 076 442 1929 with your business name, agreement reference and the outcome you seek. We aim to acknowledge complaints within two business days and provide a substantive response within ten business days, or explain the investigation and next update. Contacting us is not a waiver of any right or an obstacle to urgent relief.

South African law governs this service, subject to mandatory protections that apply to the customer. You retain access to competent courts, applicable dispute-resolution bodies and regulators, including the National Consumer Commission and Information Regulator where relevant. No compulsory private arbitration or prohibition on legal action is imposed.

The version accepted by you and your individual scope are saved with your agreement. Publishing revised wording does not overwrite that record or silently change a paid period. Material changes are notified and require a new accepted agreement before they apply. You can read, print and download your acceptance copy in Agreements & billing.